Policy Profile

Customer Data Access

Policy description:

Many states and utilities are looking toward the “smart grid” as a mechanism for improving and modernizing the utility grid. However, much of the realization of the potential for improving service to customers relies on an active private sector developing applications targeted at increasing consumer value. The increase of consumer value may or may not be in the best interests of the incumbent utility and in most states, the utility is the gatekeeper to any consumer data access. If the market is to effectively find a willing buyer for its services, they must have access to that consumer, and be able to enter into an agreement with that consumer. This is where the question of consumer data access becomes a relevant issue. For more information, see the full policy brief.

Download Full Policy Brief View Policy Component Questions

  1. Does state have any policy to promote access to energy usage data?
  2. Can a third party get permission from a consumer to access their data?
  3. Have utilities in the state implemented Green Button "Download My Data"?
  4. Have utilities in the state implemented Green Button "Connect to My Data"?
  5. Does state data access policy include more than one customer type?