Policy Profile

Customer Data Access

Policy description:

Many states and utilities are looking toward the “smart grid” as a mechanism for improving and modernizing the utility grid. However, much of the realization of the potential for improving service to customers relies on an active private sector developing applications targeted at increasing consumer value. The increase of consumer value may or may not be in the best interests of the incumbent utility and in most states, the utility is the gatekeeper to any consumer data access. If the market is to effectively find a willing buyer for its services, they must have access to that consumer, and be able to enter into an agreement with that consumer. This is where the question of consumer data access becomes a relevant issue. For more information, see the full policy brief.

Download Full Policy Brief View Policy Component Questions

  1. Has the utility commission considered adopting policies on customer data access?
  2. Did the utility commission adopt a policy on customer data access?
  3. Has the legislature adopted a policy ensuring customer access to their individual energy data?
  4. Does at least one major utility in the state participate in a state program or have a program of its own to provide access to customer data?
  5. Can a third party get permission from a consumer to access their data (without going through a utility or Commission)?